BCI helps owners and asset managers keep office properties running smoothly, safely, and profitably. We act as your single point of accountability, coordinating daily operations, tenant services, vendors, budgets, and capital projects so your teams can focus on leasing and strategy.
What We Do
- Tenant Relations and Operations: Centralized help desk, service requests, move ins and move outs, after hours access, rules enforcement, and satisfaction follow up.
- Vendor and Contract Administration: Bid leveling, awards, onboarding, COI tracking, SLA management, and performance reviews.
- Budgeting and Reporting: Annual OPEX budgets, monthly accruals, invoice review and approval, and clear owner reports with budget to actuals and work order metrics.
- CAPEX Planning: Multi year plans, scope development, value engineering, phased execution to minimize disruption.
- Compliance and Risk: Preventive maintenance calendars, required inspections, life safety, incident documentation, and emergency readiness.
How we work
Start with a site assessment and 90 day plan. Align on KPIs like response times, completion rates, energy use, and tenant satisfaction. Then we manage day to day operations, bring transparency to costs, and deliver steady improvements.